ARMA operates within a highly regulated and compliance focused industry, and we take our responsibilities seriously.

We understand the importance of the industry regulations and guidelines, therefore all our employees are rigorously trained, and educated before conducting their duties in assisting our customers achieve the best possible outcomes. If you wish to understand these requirements more, please contact us to discuss on 1300 363 394. Our offices are open Monday to Friday 8.3am to 5.00pm AEST.


We hold all applicable licenses in every jurisdiction to undertake debt collection activities throughout Australia.

Industry affiliations

We’re proud members of the AICM, the IMA and a preferred Supplier to Procurement Australia, the Municipal Association of Victoria (MAV), and the Local Government Associations of NSW, WA and SA.

Data security

Our organisation is accredited to the international ISO27001 information security standard.
We are accredited and compliant to the PCI-DSS payment security standards.

The information we hold is region locked to Australia which ensures that data sovereignty is always maintained.

Quality management

We have an established Quality Management System in place, accredited to ISO 9001, as a means of ensuring that our services comply with legislative and regulatory requirements, and to demonstrate a commitment to continuous improvement.

Contact Us

If you’ve got any questions about your account or just need some more information and advice, you can get in touch with us by filling out the contact form below or by giving us a call on 1300 363 394. One of our team will be in touch as soon as we can to assist resolve your matter.

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Disputes and Issues

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Let us know the best time to get in touch and one of our team will give you a call.

If there’s a problem with your account we’ll do our best to resolve it.

If you’ve got a query about your account or want further information, we’re here to help.

Disclaimer: We always try to stop sending messages to you while you’re waiting for a response from us. If you do receive anything please don’t worry. You don’t need to do anything until we get back to you. Anything you submit through this form will come straight through to our team so we can start working on your request as soon as possible. The details you submit will only be used for the purposes of assisting you resolve your query. Please see our Privacy Policy for more information.