Australia’s major government procurement partners
And the receivables management provider of choice to over 1,000 Australian organisations within the banking and finance, energy and water, health, education, infrastructure, insurance and telecommunication sectors.
Our multi-hybrid collection strategy gives you the
At ARMA, we bring together award-winning technology with our 100% Australian-based team of Customer Solutions Specialists to deliver the best outcomes for you and your customers.
Today’s customers want to be able to control their finances themselves using self-service tools that are easy to use and available when they need it. They want to be able to find information, propose solutions and manage their payments at their convenience at any time of the day that suits them best, and in a format that gives them complete control. With us they can.
Our approach respects your customers and the relationship they have with you.
We promote quality engagement and conversations with your customers to manage their repayment obligations in the short term, and build on the foundation of trust and integrity to retain them for future business.
Combining the best parts from the traditional law firm with everything you have come to expect from a modern practice.
Our inhouse legal firm has a national presence with strong values matched by a commitment to investing in the latest technology.
We’re inviting you on our journey to become leaders in
Improve Your Recovery Rates
Create Customers For Life
Better Customer Insights
Reduce Your Cost To Collect
Protect Your Brand
Plug And Play
Helping Vulnerable Customers
Improve your recovery rates
Giving your customers the choice of how they want to engage with us and manage their debt, means faster resolutions, improved recovery rates and supercharged cash flows.
Create customers for life
Optimising the customer journey improves retention by reducing churn and significantly increases customer satisfaction. NPS is the new standard for debt recovery. Ours is unmatched.
Get better customer insights
Real-time activity dashboard allows you to view the digital paper trail created on each of your customers and see their activity and engagement.
Reduce your cost to collect
Allowing customers to self serve through our digital platform can replace expensive outbound communications and is proven to significantly reduce inbound call volumes.
Protect your brand
As a fully licenced, insured and accredited collections agency, you can rest assured your reputation is in good hands.
Plug and play
Choose any individual service component (digital, collections, legal services) to complement your internal processes or select a full lifecycle strategy.
Leading the vulnerability space
We take hardship and other customer vulnerability seriously – so much so we have trained all our operators to be able to identify, and support those customers that are facing difficult times – we also have a dedicated vulnerability team called ARMA Assist.
See what our clients are saying
The collections results and recovery rate performance has far exceeded our expectations delivering higher than forecasted cash collections by $39 million and a P&L benefit of over $27 million.
ARMA have drawn on their extensive experience in the education industry and understands the complexities that face Government agencies. They have been extremely proactive in offering suggestions on how to improve the operational, reporting requirement and system enhancement in particular to find efficiencies and ultimately to enhance the customer collection experience.
ARMA have been able to deliver such higher collection results and outcomes while maintaining respectful engagement and providing a high degree of customer assistance.
I could not recommend a better supplier to consider doing business.
The monthly portfolio was analysed and additional work was given to whichever agent had the best collection rates in a month. ARMA were always awarded more work as they continually surpassed our collection expectations.
Book a consultation
Our team is happy to answer your sales questions. Just fill out the form and we’ll be in touch.