Customer Care Commitment
In keeping with ARMA’s commitment to “outstanding customer care” we operate with a focus on respectful, positive and empathic engagement with all customers.
At ARMA, we’re committed to having a positive impact on our customers through genuine consideration and compassion. We are determined to ensure that we work with all customers to identify and resolve their financial situation by achieving the best possible outcomes.
All our staff receive specialised training to guarantee that they can deliver the outstanding customer care that is part of the ARMA core values – this training equips us with the special skills to identify and support vulnerable customers and those experiencing financial hardship pressures.
This commitment is further demonstrated through our specialised ARMA Assist Team that is dedicated to supporting the more vulnerable.
We’re here to support our customers, but on occasion further specialised expert or professional support may be required. So we encourage our customers to seek external support networks as required to make certain that they have received the best possible advice and support that’s specific to their situation.
There are several different debt advice services available to use for free.
Moneysmart is a Federal Government website, brought to you by the Australian Securities and Investments Commission (ASIC) set up to help Australians of all ages, backgrounds and incomes to increase their financial wellbeing.
National Debt Helpline is a not-for-profit service that helps people tackle their debt problems. They have professional financial counsellors who offer a free, independent and confidential service. You can call the free National Debt Helpline on 1800 007 007. Their helpline is open Monday to Friday, 9:30am to 4:30pm
Mob Strong Debt Helpline is a free nationwide legal advice and financial counselling service for Aboriginal and Torres Strait Islander people. The service specialises in consumer finance (such as credit cards, pay day loans and car loans), banking, debt recovery and insurance (including car, home, life and funeral insurance). You can call the free Mob Strong Debt Helpline on 1800 808 488. Their helpline is open Monday to Friday, 9:30am to 4:30pm
Through your interactions with us you can expect:
- To have direct access to trained Customer Support Specialists.
- To be treated with respect, empathy, and compassion.
- To be provided with timely assistance and information.
- To achieve a fair and reasonable outcome that takes into account your individual circumstances.
- Given access to impartial advice from other external support providers or networks.
