If you have received a message from ARMA, here’s what you need to know:
- ARMA is a 100% Australian-owned customer services company that helps businesses and governments resolve outstanding accounts.
- If you’ve received a message from us, whether by SMS, WhatsApp, email, letter or call, it’s because we want to help you resolve your unpaid debt.
- There’s a whole range of options for you to choose from, but before you get started, it’s a good idea to make sure that you’re comfortable knowing who you’re dealing with and that the information we have for you is correct.
Manage your repayments with confidence in these three easy steps:
Check Your Account
Confirm Your Details
Choose Your Options
Unfortunately, your debt won’t just disappear if you don’t take action.
At ARMA, we understand that you may feel stressed or anxious about owing money. At some point, many of us have felt the same way. You might think the best thing to do its to ignore it and it will go away. But it won’t!
If you get in contact with us early, we can help. There may be options available to you that you’re not aware of.
So whatever you might be going through, we want you to know that it’ll be okay. At ARMA we’re here to assist you resolve your financial situation, so don’t hesitate get in contact with one of our friendly and supportive staff today.
Our promises to you
If you’ve got any questions about your account or just need some more information and advice, you can get in touch with us by visiting our Contact Us page and selecting from the industry that best describes your account.
We’re 100% committed to working with you to help get you back on track.
By engaging with us early on, you’ll make sure that things don’t escalate (for example, to legal action). It can also ensure that your credit score isn’t affected, which could impact your ability to get a credit card, rental property, mortgage or personal loan. At every step along the way, we’ll be honest with you and treat you with respect and empathy, and that’s all we ask in return.
We’ll look after your personal information.
We take our data security and privacy responsibilities very seriously. We only use your personal information for the purposes of helping you resolve your account. Your data is only ever stored within Australia, and we will never, ever pass your details on to third parties
We listen, so if you are experiencing hard times we are here to help.
All our operators are trained in identifying and supporting those that are potentially experiencing some form of hardship. By contacting us early we can work with you to resolve these challenges and get you back on track, or we can connect you with other additional professional support networks.
We don’t buy debt from the companies we work with.
We’re not here to recoup a return on a debt purchase. Instead, we see ourselves as an extension of our client’s brands. Creating a positive customer experience at every step of the way and helping our clients retain their customers for future business is what drives us.
We’ll continue to find ways to make it easier for you to resolve your debt.
Over the years, we’ve invested millions of dollars into our technology and our people to make it as easy and as stress free as possible for individuals to resolve their debts. We’ll help you manage your repayments whenever and wherever. Online or over the phone. The choice is yours.
Want To Know More? See Our Frequently Asked Questions.
