Debt recovery for insurance companies

As an agency with a strategic focus in the insurance sector, we have an outstanding reputation in helping insurers supercharge their cashflows through smarter, faster, and more innovative processes.

Supercharge your cash flow

Our digitally-led recovery strategies can engage your customers earlier so you can get paid faster.

Free up your resources

Leave the hard work up to our experts so you can free up your people to concentrate on what they do best.

Protect your brand

As a fully licenced, insured and accredited collections agency, you can rest assured your reputation is in good hands.

At ARMA, we’re experts in debt recovery for insurance companies. Retrieve overdue premiums and unpaid claims faster with the help of our dedicated teams and innovative debt collection technology.

We’re proud to work with some of Australia’s largest insurance providers. In partnership with these companies, we have built intuitive communication and payment strategies specifically for this industry, designed to engage their customers and get them paid faster. Our market-leading technology is changing the way people are choosing to manage their finances. And with support from a specialist insurance recoveries team along with our inhouse field and legal divisions, we can offer insurers a genuine end-to-end service proposition that can boost your recoveries while delivering an exceptional customer experience.

About Us

Best practice debt recovery

Our multi-hybrid collection strategy gives you the best of both worlds.

At ARMA, we bring together award-winning technology with our 100% Australian-based team of Customer Solutions Specialists to deliver the best outcomes for you and your customers.

How It Works

Meet Eddie Smith

Head of Sales

Eddie has been a driving force since joining the business in 2016, using his experience and acumen within insurance recoveries to enhance ARMA’s positioning within the sector. Today, ARMA is proud to work with some of Australia’s largest insurance providers, and Eddie has been instrumental in this journey, carving out key opportunities for improvement in the way insurers can communicate with their customers and third parties. His ability to lead from the front, bringing together our leading technology and high-performing claims management team, has been the key to our continued success within the insurance sector.

Meet the Team

Get in touch today

The evidence is indisputable – the earlier a debt is referred for collection, the greater the chance of recovery. Find out how we’re helping more and more insurers recover their debts with our smarter, faster, more innovative approach to collections.

Contact Us

What can you expect

A prompt response to your enquiry.

No heavy-handed sales tactics to sign you up for any subscription or contract.

A detailed review of your requirements and a no-obligation quote to deliver the best available services.

Frequently asked questions

Find out more about how ARMA is helping more insurers resolve their debts.

How does ARMA collect debt for insurance clients?

We offer a unique ‘hybrid’ approach to insurance recoveries, bringing together multi-award winning technology with highly specialised people who are trained and empowered to have genuine, compassionate, and effective conversations to ensure the best outcomes for all parties. Our communication strategy uses optimised digital channels and self-serve capability to improve the customer experience, while freeing up human resources to concentrate their efforts on more complex recovery matters. Our frontline teams are extensively trained across end-to-end general insurance claims recovery management, and our engagement with customers is empathic, respectful, and professional with the goal of finding a mutually beneficial resolution.

Why is ARMA's technology better than traditional debt collection?

A key component of our recovery process is our self-service digital portal. Designed and managed inhouse by our team of 25+ developers, this fully integrated communication, billing and collection solution, which has been specifically customised for claim management recoveries, has set a new benchmark in the way insurers are able to engage with their customers and benefit from faster resolutions and an improved customer experience.

Why does it make sense for insurers to outsource their debt recovery activities?

For an insurer, outsourcing their debt recovery can make sense for several reasons:

Specialised expertise: Debt recovery requires specific knowledge and expertise in collections and negotiation. By outsourcing to a professional debt recovery agency, like ARMA, insurers can leverage the expertise of experienced professionals who specialise in recovering outstanding debts. ARMA has the necessary skills, resources and strategies to effectively handle the debt recovery process.

Cost-effectiveness: Establishing an in-house debt recovery department can be costly in terms of hiring and training staff, setting up infrastructure, and managing ongoing operations. By outsourcing, insurers can save on these costs. ARMA works on a contingency basis, meaning we only receive a percentage of the recovered debt as our fee. This arrangement reduces upfront costs and aligns the interests of each party in optimising the amount recovered.

Time and resource efficiency: Managing debt recovery can be time-consuming and resource-intensive. It requires dedicated efforts to locate customers, initiate contact, negotiate repayment plans, and follow up on payments. By outsourcing these tasks, insurers can free up their internal resources to focus on their core business activities such as underwriting, claims processing, and customer service.

Compliance and legal considerations: Debt recovery is subject to various regulations and legal requirements. Outsourcing to a professional agency like ARMA helps ensure compliance with applicable laws and regulations governing debt collection practices. ARMA has extensive knowledge of relevant laws, including the General Insurance Code of Practice (GICOP), and we can navigate the legal aspects of debt recovery more effectively.

Improved recovery rates: ARMA has established processes and techniques to maximise the chances of successfully recovering outstanding insurance debts. We have access to advanced tools for skip tracing, credit reporting, and collection software, which can help locate hard to find customers and facilitate the recovery process. Our award-wining technology coupled with our experience in negotiation can also lead to higher recovery rates compared to in-house efforts.

Focus on core competencies: Insurers can focus on their core competencies by outsourcing non-core functions like debt recovery. This allows them to allocate resources and attention to areas where they can add the most value and achieve higher customer satisfaction and retention.

Not in insurance? Choose an industry that best describes you.

ARMA is trusted by more than 1,000 organisations to engage with their customers and to help them resolve their outstanding accounts. We work across all sectors in addition to insurance, including government, banking and finance, water and energy, health, education, infrastructure and telecommunications.