Debt recovery for government

As an agency with a strategic focus in public sector recoveries, we have an outstanding reputation in helping governments supercharge their cashflows through smarter, faster, and more innovative processes.

Supercharge your cash flow

Our digitally-led recovery strategies can engage your customers earlier so you can get paid faster.

Free up your resources

Leave the hard work up to our experts so you can free up your people to concentrate on what they do best.

Protect your brand

As a fully licenced, insured and accredited collections agency, you can rest assured your reputation is in good hands.

At ARMA, we have a long and proud history of working with state, local and federal government departments.

We’re proud to work with some of Australia’s largest public sector bodies. In partnership with these organisations, we have built intuitive communication and payment strategies specifically for this sector. Our market-leading technology is changing the way people are choosing to manage their finances. And with support from a specialist government recoveries team along with our inhouse field and legal divisions, we can offer government organisations a genuine end-to-end service proposition that can boost your recoveries while delivering an exceptional user experience.

Best practice debt recovery

Our multi-hybrid collection strategy gives you the best of both worlds. 

At ARMA, we bring together award-winning technology with our 100% Australian-based team of Customer Solutions Specialists to deliver the best outcomes for you and your customers. 

Meet Nikki Dennis

Sales Director
Nikki has over 20 years’ experience in debt collection, receivables management, hardship and training. She possesses specialist knowledge of managing the debt recovery contracts for governments, utilities and healthcare providers. An industry leader and speaker at AICM’s national conferences and events, Nikki is a regular contributor to industry publications both within Australia and the UK, and has been on the judging panel for the AICM Young Credit Professional of the Year Award.

Get in touch today

The evidence is indisputable – the earlier a debt is referred for collection, the greater the chance of recovery. Find out how we’re helping more and more government departments recover their debts with our smarter, faster, more innovative approach to collections.

What can you expect

A prompt response to your enquiry.

No heavy-handed sales tactics to sign you up for any subscription or contract.

A detailed review of your requirements and a no-obligation quote to deliver the best available services.

Contact options

Let’s get you to the right person to help.

Just select from below the industry that best describes your account.
Commercial (B2B)

Australia-wide
(02) 8310 7375
commercial@armagroup.com.au

Insurance

Australia-wide
1300 892 704
armaclaims@armagroup.com.au

Energy & Water

Australia-wide (ex WA)
1300 560 961
utilities@armagroup.com.au

Western Australia only
(08) 6205 3035
accountswa@armagroup.com.au

Banking & Finance

Australia-wide
(02) 8311 2261
lossrecovery@armagroup.com.au

Toll Roads

New South Wales
(02) 4036 3205
drives@armagroup.com.au

Queensland
(07) 3053 5035
accountsqld@armagroup.com.au

Telecom

Australia-wide
1300 363 394
telecom@armagroup.com.au

Local Government

Australia-wide
1300 137 325
lgsa@armagroup.com.au

Financial Hardship

Financial Hardship
1300 513 603
armaassist@armagroup.com.au

Not in government? Choose an industry that best describes you.

ARMA is trusted by more than 1,000 organisations to engage with their customers and to help them resolve their outstanding accounts. We work across all sectors in addition to government, including banking and finance, water and energy, health, education, infrastructure, insurance and telecommunications.