Customer Care Commitment

In keeping with ARMA’s commitment to “outstanding customer care” we operate with a focus on respectful, positive and empathic engagement with all customers.

The Customer Experience is part of our DNA

At ARMA, we’re committed to having a positive impact on our customers through genuine consideration and compassion. We are determined to ensure that we work with all customers to identify and resolve their financial situation by achieving the best possible outcomes.

All our staff receive specialised training to guarantee that they can deliver the outstanding customer care that is part of the ARMA core values – this training equips us with the special skills to identify and support those that may be experiencing financial hardship or other personal vulnerability.

This commitment is further demonstrated through our specialised ARMA Assist Team that is dedicated to supporting the more vulnerable.

We’re here to support our customers, but on occasion further specialised expert or professional support may be required. So we encourage our customers to seek external support networks as required to make certain that they have received the best possible advice and support that’s specific to their situation.

Moneysmart is a Federal Government website, brought to you by the Australian Securities and Investments Commission (ASIC) set up to help Australians of all ages, backgrounds and incomes to increase their financial wellbeing.

National Debt Helpline is a not-for-profit service that helps people tackle their debt problems. They have professional financial counsellors who offer a free, independent and confidential service. You can call the free National Debt Helpline on 1800 007 007. Their helpline is open Monday to Friday, 9:30am to 4:30pm

Mob Strong Debt Helpline is a free nationwide legal advice and financial counselling service for Aboriginal and Torres Strait Islander people. The service specialises in consumer finance (such as credit cards, pay day loans and car loans), banking, debt recovery and insurance (including car, home, life and funeral insurance). You can call the free Mob Strong Debt Helpline on 1800 808 488. Their helpline is open Monday to Friday, 9:30am to 4:30pm

To read our full Customer Care Commitment statement click here.

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