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For Customers

iassist: ARMA’s Hardship platform

At ARMA Group, we recognise the growing financial hardships faced by many Australians. As living costs rise and economic conditions fluctuate, we are committed to providing innovative, empathetic debt resolution solutions that support individuals.

We understand life happens

Medical emergencies, job loss, or rising living expenses can plunge individuals into financial distress.

iassist provides the necessary support and flexibility to help individuals regain financial stability.

Flexible Communication

Consumers engage at a time convenient to them using their preferred digital platform, speaking to an ARMA Assist operator over the phone, or a hybrid of both! 

Protect your brand

Our iassist platform is fully compliant with regulatory requirements, ensuring your brand stays protected.

ARMA is proud to be leading the way in empathic debt resolution practices.

As living costs rise and economic conditions fluctuate, we put the consumer first and are committed to providing innovative, empathetic debt resolution solutions that support individuals.

Our cutting-edge iassist SaaS platform allows individuals facing hardship to communicate in a way that suits their needs, with the option of completing their hardship application digitally, ensuring a seamless and respectful experience.

iassist was designed for both in-house and outsourced use, allowing companies to be flexible with the parameters of the platform for full customisation. 

About Us
Best practice debt recovery

iassist SaaS Platform

We believe in proactive intervention, preventing further debt accumulation, and maintaining regular communication to help individuals navigate their financial challenges successfully.

What can you expect

Flexible Communication: Customers can choose their preferred communication method, enhancing engagement and satisfaction.

Easy Access: Allow your customers to fill out their information about their circumstances in the privacy of their own home

Tailored Solutions: We know circumstances are different for everyone, so we’ve developed a platform to reflect that. With payment plans customisable to meet individual needs. 

Supporting your people 

Every business faces unique challenges, and our iassist software offers customisable eligibility criteria to ensure fair and considerate assessment of hardship cases while supporting your wider team to focus on those who need it. 

What can you expect

Operational Efficiency: Reduces the need for large call centers, allowing your team to focus on complex cases and high-touch interactions.

Compliance and Monitoring: Our platform ensures compliance with industry standards and provides vital monitoring capabilities to enhance the effectiveness of hardship programs.

Focus where it’s needed: Our approach ensures that resources are allocated where they are most needed, providing a reliable infrastructure for assessing and managing hardship cases efficiently.

Our multi-hybrid collection strategy gives you the best of both worlds. 

At ARMA, we bring together award-winning technology with our 100% Australian-based team of Customer Solutions Specialists to deliver the best outcomes for you and your customers. 

How It Works

Looking for something different?
Choose an industry that best describes you.

ARMA is trusted by more than 1,000 organisations to engage with their customers and to help them resolve their outstanding accounts. We work across all sectors in addition to banking and finance, including government, water and energy, health, education, infrastructure, insurance and telecommunications.