Manage your repayments the way you want to

We know that staying on top of your debts can sometimes be stressful. At ARMA, we want to make it as easy as possible for you to get your finances under control so you can get back to the things that are important to you.
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If you have received a message from ARMA, here’s what you need to know:

  1. ARMA is a 100% Australian-owned customer services company that helps businesses and governments resolve outstanding accounts.
  2. If you’ve received a message from us, whether by SMS, WhatsApp, email, letter or call, it’s because we want to help you resolve your unpaid debt.
  3. There’s a whole range of options for you to choose from, but before you get started, it’s a good idea to make sure that you’re comfortable knowing who you’re dealing with and that the information we have for you is correct.

Manage your repayments with confidence in these three easy steps:

Check Your Account

We only ever receive your information from organisations with whom you have a current or existing contract. Sometimes,it may be a parent or subsidiary company so double check to make sure they’re legitimate.

Confirm Your Details

In any message we send, make sure that you recognise any unique identifiers (such as your name, customer number or billing reference) that are provided. If you can’t verify that these are correct, call us before clicking any links

Choose Your Options

We understand that every situation is unique, so we have a variety of different options to help you get back on track. Paynow, set up a payment plan that suits you, or request a call back. The choice is yours.

Unfortunately, your debt won’t just disappear if you don’t take action.

At ARMA, we understand that you may feel stressed or anxious about owing money. At some point, many of us have felt the same way. You might think the best thing to do its to ignore it and it will go away. 
But it won’t!

If you get in contact with us early, we can help. There may be options available to you that you’re not aware of.

So whatever you might be going through, we want you to know that it’ll be okay. At ARMA we’re here to assist you resolve your financial situation, so don’t hesitate get in contact with one of our friendly and supportive staff today.

Our promises to you

If you’ve got any questions about your account or just need some more information and advice, you can get in touch with us by filling out the contact form below or by giving us a call on 1300 363 394. One of our team will be in touch as soon as we can to assist resolve your matter.

We’re committed

Secured information

We listen

No Hidden-Agenda

Make it Easy to Resolve Debt

We’re 100% committed to working with you to help get you back on track.

By engaging with us early on, you’ll make sure that things don’t escalate (for example, to legal action). It can also ensure that your credit score isn’t affected, which could impact your ability to get a credit card, rental property, mortgage or personal loan. At every step along the way, we’ll be honest with you and treat you with respect and empathy, and that’s all we ask in return.

We’ll look after your personal information.

We take our data security and privacy responsibilities very seriously. We only use your personal information for the purposes of helping you resolve your account. Your data is only ever stored within Australia, and we will never, ever pass your details on to third parties

We listen, so if you are experiencing hard times we are here to help.

All our operators are trained in identifying and supporting those that are potentially experiencing some form of hardship. By contacting us early we can work with you to resolve these challenges and get you back on track, or we can connect you with other additional professional support networks.

We don’t buy debt from the companies we work with.

We’re not to recoup a return on a debt purchase. Instead, we see ourselves as an extension of our client’s brands. Creating a positive customer experience at every step of the way and helping our clients retain their customers for future business is what drives us.

We’ll continue to find ways to make it easier for you to resolve your debt.

Over the years, we’ve invested millions of dollars into our technology and our people to make it as easy and as stress free as possible for individuals to resolve their debts. We’ll help you manage your repayments whenever and wherever. Online or over the phone. The choice is yours.

Contact Us

If you’ve got any questions about your account or just need some more information and advice, you can get in touch with us by filling out the contact form below or by giving us a call on 1300 363 394. One of our team will be in touch as soon as we can to assist resolve your matter.

Request a call back

Disputes and Issues

Find Out More

Let us know the best time to get in touch and one of our team will give you a call.

If there’s a problem with your account we’ll do our best to resolve it.

If you’ve got a query about your account or want further information, we’re here to help.

Disclaimer: We always try to stop sending messages to you while you’re waiting for a response from us. If you do receive anything please don’t worry. You don’t need to do anything until we get back to you. Anything you submit through this form will come straight through to our team so we can start working on your request as soon as possible. The details you submit will only be used for the purposes of assisting you resolve your query. Please see our Privacy Policy for more information.

Want To Know More? See Our Frequently Asked Questions.